Revised grading criteria for guest houses come into effect for the next assessment cycle. Establishments that are already graded keep their current star rating until their renewal comes up.

What changes

The criteria put more weight on the guest experience as a whole: service, cleanliness, accessibility information and how clearly you communicate before and after a stay, alongside the physical facilities.

Getting ready

• Check your renewal date and give yourself time to prepare
• Walk through your property as a first-time guest would
• Make sure your online information matches what guests find on arrival

HTA’s Tourism Grading Workshop covers the criteria in detail. See Events & Workshops for the next date.

Members can raise questions about this at the next HTA stakeholder meeting, or contact the committee.