A star grading tells guests what to expect and helps you stand out on booking platforms. Whether this is your first assessment or a renewal, preparation makes a real difference.

Two weeks before

• Read the current criteria for your category of establishment
• Check every room the way a guest would: lights, linen, hot water, Wi-Fi
• Fix small things, like loose handles, stained grout and blown bulbs

On the day

• Have your compliance documents ready to show
• Make sure the staff on duty know the assessment is happening
• Be honest about anything still being fixed

Afterwards

Use the assessor’s report as a to-do list for the year. HTA’s grading workshops go through common findings. See Events & Workshops.

Members can raise questions about this at the next HTA stakeholder meeting, or contact the committee.